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Urgent Requirement for Client Support Executive - Delhi

- 1 YearsDelhi NCR, Delhi

Posted: 19 days ago

Job Description

Greetings from Spider Software !!!

Major Responsibilities Support Executive :
  1. Research and identify solutions to stock market issues.
  2. Diagnose and troubleshoot technical issues, including installation of software.
  3. Ask Clients targeted questions to quickly understand the root of the problem.
  4. Track stock market issues through to resolution, within agreed time limits.
  5. Talk clients through a series of actions, either via phone, email, chat or face to face until they've solved a technical issue.
  6. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  7. Provide prompt and accurate feedback to clients.
  8. Refer to internal database or external resources to provide accurate solutions.
  9. Ensure all issues are properly logged.
  10. Prioritize and manage several open issues at one time.
  11. Responsible for giving the Real Time Technical Analysis Software training (via phone, email, chat or face to face).
  12. Prepare accurate and timely reports.
  13. Document technical knowledge in the form of notes and manuals.
  14. Maintain jovial relationships with clients

Interested candidates can mail their updated resume on or walk-in directly on the below mentioned company address.

Spider Software Pvt Ltd.
514-Aggarwal Prestige Mall,
Road no 44, Plot no 2
Community Center, Near M2k Cinema Hall
Pitampura, New Delhi-110034

Interview date :
3rd , 5th to 8th March, 2018

Contact Person   : Ms. Priyanka Patil ( HR Executive)
Contact Number : 022-42446400

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Training
Role: Technical/Process Trainer
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

  1. Good communication required.
  2. Good knowledge in Computers/Technology.
  3. Candidate should be graduate (Compulsory).
  4. Good knowledge of stock market  will be an added advantage.
  5. Only Male candidate can apply.
  6. Freshers are also welcome to apply.

PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

Company Profile

Spider Software Pvt ltd
The company operates in the niche market of Brokers, Day Traders and High NetworthInvestors in Stock Market. The company is the only ndian company to be the vendors of BSE and NSE real time stock prices. The company has developed high quality software to enable its clients to take their trading decisions.The company has a successful track record forthe past 5 years and has 1000+ clients spread all over the country.
View Contact Details+
Contact Details

Recruiter Name:Ms. Priyanka Patil (HR Executive)

Contact Company:Spider Software Pvt ltd


Address :206, Jalaram Business Centre, Ganjawala Lane,, Near Chamunda Circle, Borivali(West) Mumbai-400092