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Walk-in for Support Executive with Leading Software Company

- 3 YearsChennai

Posted: 13 days ago

Job Description

Greetings from Spider Software Pvt Ltd !!!

Job Description :
1. Research and identify solutions to stock market issues .
2. Ask Clients targeted questions to quickly understand the root of the problem.
3. Track issues through to resolution, within agreed time limits.
4. Talk with clients through a series of actions, either via phone, email, chat or face to face until theyve solved their issues.
5. Properly escalate unresolved issues to appropriate internal teams.
6. Provide prompt and accurate feedback to clients.
7. Refer to internal database or external resources to provide accurate tech solutions.
8. Ensure all issues are properly logged .
9. Prioritize and manage several open issues at one time .
10. Responsible for giving the software training (via phone, email, chat or face to face).
11. Prepare accurate and timely reports.
12. Document technical knowledge in the form of notes and manuals .
13. Maintain jovial relationships with clients

***Training will be provided by Company***

Interested candidates can directly walk-in on below mentioned company address.

Company Address :
Spider Software Pvt Ltd
Malar Complex,
No 3/1, 2nd Floor,
Padi Pudhu Nagar Road,
Anna Nagar,
West Extn,
Chennai - 600 101
Landmark - Near Wave Showroom

Contact Person : Mr. Arunkumar M (Branch Head)
Contact Number : 9962108483

Interview Date : 8, 9, 10, 12, 13, 14th March 2018
Interview Time : 10 am to 3 pm

If any query, kindly reach on 022-42446400 or you can share your CV on

You can also refer your friends / relatives / colleague for the interview.

Salary: INR Conveyance Allowance + Communication Allowance + Incentives
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

1. Qualification Required : Any Graduate (Compulsory) or Post Graduate (Optional). 
2. Experience required is : 0 to 3 years. 
3. Age Criteria : 21 years to 30 years. 
4. Only Male candidates required. 
5. Candidates should have basic knowledge of stock market. 
6. Good communication and presentation skills required.

Doctorate - Doctorate Not Required

Company Profile

Spider Software Pvt ltd
Spider Software Pvt Ltd
Spider Software develops high quality Real Time Technical Analysis Softwares which helps traders take their trading decisions.
The company has a successful track record for the past 17 years and has over 6000+ clients spread all over the country.
It is the only Indian company to be the vendors of BSE, NSE and MCX Real Time stock prices.
The company operates in the elite segmet of Broking Houses, Day Traders and High Networth Traders and Investors in Stock Market.
Spider Software has earned its goodwill and reputation in the Stock Market Industry by providing high quality softwares and services to its clients.
View Contact Details+
Contact Details

Recruiter Name:Miss Akshita Acharya

Contact Company:Spider Software Pvt ltd


Reference Id:Support_Chennai